Payment and Refund Policy
Last updated: 15 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all services offered through the website operated by glamvibrix. The services include professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy governs payments made for bookings, subscriptions, one-off projects, and any related digital content or support services provided to customers in the United Kingdom.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are quoted in British Pounds Sterling (GBP) unless otherwise stated. Prices displayed on the site are exclusive of Value Added Tax (VAT) at the prevailing UK rate where applicable. Customers will see the total amount including VAT before completing any purchase. Additional charges may apply for expedited delivery of physical materials, custom configurations, or out-of-hours support. These charges are clearly shown during the booking process and form part of the contract once accepted.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the time of booking or order placement. All transactions are processed through secure third-party payment gateways that comply with PCI DSS standards. glamvibrix does not store full card details. Customers receive an email confirmation once payment has been successfully authorised.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when glamvibrix sends a written confirmation email following receipt of payment or a valid purchase order. This confirmation details the scope of services, start dates, and any specific deliverables. Until this confirmation is issued, no binding agreement exists. Customers should review the confirmation carefully and contact glamvibrix immediately if any details appear incorrect.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, customers purchasing services at a distance have a 14-day cooling-off period from the date the contract is concluded. This right applies unless the service has begun with the customer’s prior express consent. For time-sensitive broadcasting services, cancellation outside this period may incur charges equivalent to costs already incurred by glamvibrix.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available where services have not been performed or where a material defect exists. Non-refundable items include custom footage already produced, non-cancellable third-party licences, and deposits paid for reserved equipment or crew time. Promotional or discounted services may carry different refund terms, which are stated at the point of purchase.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must email [email protected] with their order reference, date of purchase, and a clear description of the reason for the request. Supporting evidence such as screenshots or correspondence should be attached where relevant. Requests must be submitted within 30 days of the issue arising.
Inspection, Approval, Rejection, and Notification of the Refund Decision
glamvibrix will acknowledge receipt of the request within two working days. The request is reviewed within ten working days. Customers receive written notification of the outcome, including reasons if the request is rejected. Approved refunds are processed without further action from the customer.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued using the original payment method. Processing typically takes five to ten working days, although bank transfer refunds may take up to fifteen working days depending on the customer’s bank. Customers are notified by email once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Digital content such as recorded feeds or access to live streams is non-refundable once downloaded or accessed. Subscriptions may be cancelled at any time; however, no pro-rata refund is given for the unused portion of the current billing period. Promotional offers are subject to the specific terms displayed at the time of redemption and are generally non-refundable.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within seven days to avoid automatic cancellation of the booking. Duplicate charges are investigated promptly and corrected where verified. Chargebacks are treated as a last resort; customers are encouraged to contact [email protected] first. Suspected fraudulent activity results in immediate account suspension pending investigation, with refunds issued only after verification.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects the statutory rights of UK consumers under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or UK GDPR. These rights cannot be excluded or limited by contract. Customers retain the right to seek redress through the courts or alternative dispute resolution schemes if they are dissatisfied with the outcome of a complaint.
Contact Route, Policy Changes, and Last-Updated Date
Queries regarding this policy should be directed to [email protected] or by post to Crawley Court, Winchester, Hampshire SO21 2QA, United Kingdom. glamvibrix may update this policy from time to time to reflect changes in law or business practice. The current version is always available on the website and the date of the most recent update appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.